FAQs
Question: Whom do I contact for Pelican Case customization?
Answer: Allcases has a dedicated customer service and packaging engineering department to assist with Pelican Case customizations. These departments can be contacted at (813) 891-1313.
Question: What is the Allcases Return Policy?
Answer: By agreeing to the Terms and Conditions during the check-out process on this website, you are acting as a purchasing agent for your company and agree to the Allcase terms and conditions contained in this website. By agreeing to these Terms and Conditions, you understand that if this is a customized product, manufactured per this order, it cannot be cancelled or returned. You understand what it is that you are purchasing, and understand that there will be a restocking fee on returnable items approved by Allcases. You understand that Allcases, Reekstin & Associates, Inc. will make every possible effort to meet the scheduled ship dates, but cannot be held responsible for late deliveries.
Some cases can be returned for a re-stocking fee of 35% depending upon the type of case, for a period of 15 days after the original invoice date. Stock cases are off the shelf cases that have no custom foam or options. Cases must be returned in their original packaging and be in their original resalable condition. The customer is responsible for the original outgoing freight and return freight charges unless covered under warranty.
Custom made cases or cases with custom foam inserts are not returnable for any reason except for manufacturing defects. We will not accept any returns because of changes due to design or option changes, which were not specified at the time of order. If the case can be modified to your new specifications, we will quote you the cost to make such modifications or make a new case. All stated outside and inside dimensions are estimates only - differences between estimated and actual dimensions are not covered under Warranty and are not cause for return.
All items returned for whatever reason must have proper return authorization from Allcases. Please call Customer Service at 813-891-1313 to receive a RA number. Any items returned without a valid RA number or sent freight collect will be refused. Cases must be returned freight prepaid. If the returned item is found to be our responsibility, we will credit you the return freight charges. All returned cases must be properly packaged in the original shipping containers. Allcases will issue a UPS call tag for any Warranty return.
Question: How does Allcases handle Delivery of products ordered on this website?
Answer: Shipment schedules are approximates only and are as accurate as present conditions permit. Allcases assumes no responsibility or liability for failure or delay in making delivery when such failure is due to any cause beyond its control and without its fault and negligence. Delivery to a common carrier shall constitute delivery to buyer and all risk of loss or damage in transit shall be borne by the buyer. If, because of the buyer’s inability to take delivery, the seller may have them stored for the buyer at the buyer’s expense, risk and account and for all other purposes, they shall be considered shipped.
